Created By Stephen Tuffery
www.stephengraphics.com
Terms of Use Statement Privacy Policy Purchase Agreement
DISCLAIMER: The information on this site is not intended to act as a substitute for
medical advice provided by a qualified health care provider, nor is any information
on this site intended to diagnose, treat, cure or prevent any disease. If anyone
has a specific health issue they should always seek medical advice.
FTC Disclosure:
If you decide to purchase any products recommended on this site I may possibly receive
some commission.
By Dr Peter Dingle and Toni Brown
Please note this site may not display properly in the AOL browser
Here are some of the more frequently asked questions about the products and business opportunity. For a more complete list, please go here
Product Questions
Why are your products better than those of any other company ?
The words Certified Organic backed up by the logos say it all. Our products are certified
safe and completely free of all chemicals from the growing of the crops on Certified
Organic farms to the production and the manufacturing facilities and the packaging
used; all of which have to meet the highest possible Organic Certification. ONE Group
is currently the only company in the world producing a full range of certified organic
skin care, hair care, body care products.
Why should I change to your products ? The products I use now are sold to me as being safe and contain natural ingredients.
Ah yes but are the skin care products 100% FREE of all synthetic chemicals?. Our
products are currently THE ONLY skin care and cosmetic product range in the world
that not only compy with, but also exceed all certification standards worldwide,
including IFOAM (International) and BFA (Australia).
The products easily surpass
the compromised UK Soil Association requirements which allow various very questionable
ingredients in organic skin "care" and cosmetics.
Are the products tested on animals
?
Absolutely not. Infact they are tested on friends and family of Narelle Chenery who
is the developer of all the products. She started producing them in her kitchen and
is passionate about the quality and safety of the ingredients.
The company ABSOLUTELY
do not condone, partake or support animal testing in any way.
It is Narelle's belief
that animal testing is a crock, and a false science.
Unfortunately,n the products
you will find on your supermarket shelves every cosmetic ingredient has at some time
been tested on animals at some stage in it's development. The use of the bunny logo
is merely a marketing ploy.
Very few cosmetic manufacturers test their ingredients
on animals but the suppliers of the raw materials do.
ANY cosmetic manufacturer can
proudly display the "not tested on animals" logo as long as THEY haven't tested the
ingredients within a short time frame. However, make no mistake ALL chemicals have
been tested on animals at some time in the past as it is the law that
Any ingredient
used in cosmetics must be tested on animals . This makes the bunny logo really misleading
and why ONE group do not use it on their packaging.
ONE group ingredients are all
food-
No. Most of our suppliers are organic farmers, or intermediaries.
Where are your
suppliers based? In Australia or Overseas as well ?
Our raw materials are sourced from organic farmers all over the planet.
Where are
the products manufactured ?
The products are manufactured at Nerang on the Gold Coast in Queensland, Australia
using Certified Organic ingredients from specially selected Certified Organic suppliers.
Are your products certified as organic or just the ingredients ?
Miessence is currently the only skin care product on the planet that has submitted
to, and complies with, the rigorous processing and labelling requirements for certified
organic food products. There are two levels of certification for organic food products
that Miessence skin care products comply with:
1. Products branded �Miessence certified
organics are certified organic: These products contain (excluding water and salt)
at least 95% organically produced agricultural ingredients.
The remaining ingredients (up to 5%) can be non-
These products bear the Australian Certified Organic logo.
2. Products branded Miessence
organics" are either made with organic ingredients or are mineral-
a) Made with organic ingredients products contain (excluding water and salt) at least
70% organically produced agricultural ingredients. Any remaining can be non-
b) Mineral-
These products bear the BFA Registered Product logo.
What are the
properties of the products ?
The base of all the products is a unique blend of aqueous extracts obtained from
native Australian certified organic flora. It's properties are soothing, healing,
antibacterial, antifungal, antiviral, immuno-
The organic, fresh herbal smells of our products often stand in
contrast to the perfumed and artificially scented products that line store shelves
today. Occasionally, a customer will react to this natural herbal smell when switching
to the Miessence line of products. This is usually a temporary condition.
Once you
have exposed and acclimated your senses to this "new" scent, and have experienced
the cleansing and soothing feel of the products, you'll never be able to walk down
the conventional skin care and cosmetic store aisles again. Most of our customers
experience this amazing transformation in as little as one week.
Are the products delivered from Australia?
All shipments are sent directly from the manufacturer to the customer from either
Australia or their depot in USA. There is no middleman. It is anticipated that warehouse
facilities will be opening in UK and Japan in 2007 so shipping will be more on a
local basis. Shipping remains FREE on all Customer orders over a certain value regardless
of where you live.
How long does delivery take ?
This depends on where you live. In Australia generally within 48 hours of the order
being placed. USA and Canada is 3 to 5 working days, UK and Europe 5 to 7 working
days and for Asia 4 working days is normal. All deliveries are tracked and you are
advised when to expect receipt of your products.
Can I order direct from the company
even if my country isn't listed on the home page ?
Yes -
Why
are the ingredients "Certified Organic" and not just "organic" ?
Certified Organic products are your guarantee that the product is completely free
from chemicals and synthetics. "Natural","Safe" and "Organic" products often have
derivatives in them and anything that is derived from something else is never pure
and may not necessarily be safe either. Just think of vodka which is derived from
potatoes. Any product displaying the Certified Organic logos will be absolutely pure
and free from toxic chemicals.
Why are two of the products (Herbal Shampoo, and Body
Wash) only 73% organic ?
To be certified organic, 95% of the ingredients must be certified organic. Currently,
the "foaming agent" is not and it makes up about 27% of the product.
The "foaming
agent" we use is "polyglucose". Coco polyglucose is a "non-
Polyglucose has excellent
dermatological compatibility. It is very mild on the skin. Based on the Duhring Chamber
Test it has the lowest irritation score of all common surfactants tested. It is free
from ethylene oxide, which can cause nitrosamine contamination, and free from preservatives.
It also has a very low environmental impact due to:
1. High bio-
2. High eco-
3. It is manufactured from completely
renewable vegetable raw materials.
Why aren't there regulations about harmful chemicals
in the products we use everyday ?
Most countries do have regulatory bodies but their main concern is for food and drink.
Cosmetics and personal care products effectively self regulate because although theoretically
they should be subject to regulation, lack of government funds means they cannot
check on every item that comes on the market. It is a big and ever expanding business.
Selective advertising has meant that the vast majority of the population are unaware
of the dangers of the chemicals in products.
How long is the shelf life ?
Unopened the products have an excellent shelf life of two or more years. This is
due to the cold pressed and essential oils used but in rare cases where extra keeping
qualities are needed, certified organic natural preservatives like grapefruit seed
extract and tea tree oil is used in minimal quantities. Once opened the products
should be kept out of direct sunlight and heat and should easily last six months.
It is recommended that if you wish to keep them longer you should ensure they are
kept in a cool place below 15 degrees Celsius.
Why do your products have an expiration
date?
Although not required by law for products with a shelf life longer than two and a
half years, ONE Group provides this information as a guideline to freshness.
Why
do some of the products contain alcohol ?
Herbs and flowers are the core of the Skin and Personal Care formulations and alcohol
is used to extract plant materials. The alcohol used is of the highest food quality
standard-
Organic alcohol is a solvent for our herbs; it is also used as part of our emulsification
system.
Why do you use zinc oxide in your cosmetics, and is it safe ?
Zinc oxide (zincite) is a naturally occurring mineral that provides a white colour
base for our cosmetic products as well as providing superior sun protection with
broad-
Why does it say
'+/-
The +/-
Why do you
use zinc oxide in your cosmetics, and is it safe ?
Zinc oxide (zincite) is a naturally occurring mineral that provides a white colour
base for our cosmetic products as well as providing superior sun protection with
broad-
The +/-
MIVITALITY AND INLIVEN: What is the reason for the marked colour differences in different batches of Inliven ?
The colour will change due to time of year of harvesting as well as fermentation
time. Sometimes when InLiven is fermented longer to increase the bacteria count this
can change the color to more brown tones. This is a natural process because of the
organic nature of the ingredients. As summer rolls in and the sunshine is more intense
the green tones will come back just like in nature.
The color change does not effect
the potency of the product. The green nature of the product is because of the intense
green of Spirulina. During winter months some foods take on a more brown hue in color
and when that blends with the spirulina it has a tendency to give you the brown tones
you are seeing. Please be assured that there is nothing to be concerned with and
the formula is the same.
Why doesn't Inliven come in capsule form ?
InLiven is delivered to the body in food state. Foods do not come in capsules or
pills. In making of pills usually high heat is used which kills nutrients and then
binders and additives are added to create adhesion which is detrimental to the body.
Most capsules are gel caps which are made from animal hoofs. Vegi caps are very expensive
and effectively would double the price of InLiven.
Finally the transit time in the
gut is 11-
We supply InLiven
in a food state that has been predigested through our unique fermentation method.
When InLiven arrives in the gut it is ready to be utilized instantly. This is also
why we recommends that InLiven be eaten 30 mins before a meal.
I am concerned about
nanotechnology. What is the particle size of the minerals you are using?
The average
particle size of our iron oxides is 1.3 microns, which is much too large to be considered
a nanoparticle. Nanoparticles are less than 100 nanometres.... very very small! We
use minerals to colour all of our cosmetic products.
Our zinc Oxide is tested on
a BS sieve 300 and typically the particle size is between 3-
Why do you use zinc oxide, iron oxide and mica in your products and what are the health concerns and side effects of these products if any ?
We use minerals to provide coverage and colour in our cosmetics. There are no relevant
health concerns if the products are used for their intended purpose.
Zinc oxide, iron oxides and mica are claimed to be harmful to the immune system,
respiratory system and reproductive system if they are ingested. But if we use some
common sense.... they are similar to crushed rocks. If you eat them, they will cause
damage and pain. As would eating any rock particles! Respiratory damage can occur
in industrial situations where workers are exposed to massive amounts of particulate
matter in the air they breathe. This is taken care of in our factory by vacuum extractors.
It is not relevant for consumer application. They are certainly not the hazards they
are purported to be under normal conditions of use. Having said that, they are not
foods, and aren’t metabolised, they are earth minerals, and shouldn't be ingested.
Are your zinc oxide and iron oxides in your makeup line naturally mined or synthetically
produced?
Naturally mined iron oxides are not allowed in cosmetics, due to their
high level of contaminants. Ours are highly purified, refined oxides that are man-
What
is the origin of the Pro vitamin B5 in the Body wash and shampoo ?
D-
What products combination is best for dandruff
?
The hair rinse between the shampoo and conditioner -
I love the smell
of the Desert Flower shampoo but it is not lathering. I do not wash my hair every
day so am finding I need to use too much considering the cost. I have 5 members in
the family!
The shampoo probably won�t foam for you until you eliminate the plastic
coating on your hair from past hair care products. This can be done by either:
1.
time -
2. detoxing your hair with a few
baths of 1 cup sea salt, 1 cup apple cider vinegar 2 cups bicarb soda (hop in the
bath and swish your hair around in it)
3. making a paste of bicarb soda and our shampoo
and washing your hair with it a few times
4. making a paste of clay (one of our masks
-
While your hair is detoxing, it may feel dry and knotty. This
is normal, as the hair is eliminating the silicone derivatives (dimethicone, cylcomethicone,
any chemical with ...'cone' in it) from your hair. Once they have been dissolved,
you will find our shampoo foams!
I'm a vegan. Do you have to use beeswax in the lip balm?
We use certified organic beeswax in our lip balm and moisturisers. Whilst there are
vegetable waxes that could quite adequately do the job -
Some people claim that all honey/beeswax production is
cruel. Yes, conventional beekeeping IS cruel. There is a vast difference between
conventional "mass-
Conventional beekeeping
involves:
� artificial feeding regimes
� feeding of artificial pollen substitutes and white
sugar syrup
� drug and pesticide treatment
� genetic manipulation
� artificial insemination
� transportation (by air, rail and road) resulting in stress, suffocation, overheating
or freezing of the bees
� wing clipping and use of artificial pheromones to
prevent queen bee from flying off
� synthetic pesticides and antibiotics to combat
pests
I spoke to our apiarist and he was quite upset that his loving and natural method
of bee-
His (our supplier's) version
of bee-
"Our bees gather honey form nearby organic eucalyptus forests. As
honey is the bees food, we only take surplus honey. We leave as much as we can to
keep our bees happy and healthy. The wax is the protective cap of the hives, which
keeps the honey nice and fresh. When we harvest, we take the wax cap off the hive,
pull out the comb, and drain off the excess. The bees are not hurt in any way. The
comb is the put back in the hive."
As you can see, there is no cruelty or artificial
manipulation involved. Organic agriculture is a better way of doing things, and we
wish to support those farmers who are doing the right thing for our planet.
Would
if be fair to say that the toxic build up in some can have anyone 'allergic' to just
about anything and can you offer any advice or comments for such extreme cases?
Absolutely!
That is often the case.They will probably be allergic to the essential oils in the
products. Best thing is to just try them. There is a 15 day guarantee as a comforter
for extremely allergic people.
As there are differing reports on how white some people's
teeth are after using the toothpaste. Some are delighted and others find they still
have yellowing, even after persevering, so can we assume it is effective for some
people and not others?
It usually takes up to 12 weeks for extrinsic staining to
come out after using bicarb soda toothpastes. It should be a lot quicker with straight
bicarb.
Why do you use plastic bottles and not glass?
Our policy is to use glass wherever it is practical. In the other products that
are used in the shower, or need to be squeezed, we use plastic.
We use PET food grade
recyclable plastic, which leaches the least, as far as we are aware. WE are also
working with a hemp plastic potential supplier to be the first to implement hemp
plastic on a commercial scale in Australia, which will happen in 18-
If I join as a Preferred Customer do I have to buy products each month?
NO! It is entirely up to you whether you order products each month,or every second
or third month but we are confident you will be so impressed with the products that
ordering each month is likely.
What are the charges for shipping and handling?
For destinations within Australia we charge AU$4.95 shipping and handling for all
orders under $100 (retail). For orders over A$100 shipping and handling is FREE!
For other countries, we charge US$4.95 for non-
What Countries do you ship to?
The products can be shipped to MOST countries. ONE Group are not responsible for
customs charges and restrictions that vary from country to country and result from
the importation of certain products. The purchaser remains responsible for all charges
and fees incurred.
WE CANNOT SHIP TO P.O. BOXES.
Business Questions
How much does it cost to register?
AUD $80 -
Why do I have to pay to become a Representative?
When you register as a Representative, you are supplied with a replicated e-
Do I have to be good at 'selling'?
Absolutely not. Skills in communication and willingness to educate are much more
important than traditional sales skills and anything that could be construed as ‘hype’
should be avoided. There is no need to persuade or convince people to buy the products
or become representatives because the products sell themselves.
Can I sponsor into
other countries?
YES. The company has a seamless sponsoring policy which allows Reps
to introduce Customers and other Reps worldwide. It is truly International and a
tremendous business opportunity.
However,the following points need ro be understood:
1) All duties and taxes are the responsibility of the Representative and/or customer
in any given country.
2) Certain countries have some restrictions for Network Marketing/direct
sales companies and the new Representative/Customer may need to purchase for their
own use only and not to on-
Yes! The opportunity is completely seamless and you are paid on downline no matter
what country the business branches into in the future. You only need to buy one qualifying
order in the country you live in to be paid on overseas volume created in your Marketing
Group.
How do I make money from the business opportunity?
Simply refer others to the Business Opportunity and the products regularly. Find
three Reps and you will get your own regular products for FREE and also FREE delivery.
It is really simple to teach this to all in your team and you will soon build up
to a sizable residual income.
As you will be paid a percentage of the Business Volume
on every order placed by someone who is personally sponsored, or is in the Marketing
Organization this can build to a very substantial income over time.
What is Business Protection or BP?
If a Representative agrees to Business Protection (BP), they will receive an immediate
20% off the Retail Price of all products. By signing for Business Protection, a Representative
is committing to receiving an order of at least 50 points on the 25th of every month
if their monthly orders to that date do not exceed 50 Points. 50 Points is approximately
A$80 Note: This is only a protection order in the event that you don't place an order
of 50PV before the 25th of the month.
Can I determine what my Business Protection
or BP order will be?
Yes. You can decide what you want each month (if necessary) by updating your order
in the back office of the members area.
Can I retail the products?
Yes. The company started operations by marketing to conventional retailers. Retailers
are entitled to discounts of up 50% and 30 day accounts in Australia. One Group is
establishing the retail side of the business as demand grows. Retail was opened in
the USA in 2005 and is planned to open up in the UK and Japan in 2006.
Can I display
and sell the products in a retail environment?
Yes. There are no restrictions on
retailers selling the Certified Organic products in their own shops. You must register
as an Representative of the company to order products at the 50% discount rate.
What's
the advantage of registering as a Networker?
The advantages are considerable. Not only can you buy products at up to 50% discount,
but you can also build a seamless Network Marketing organization throughout the world.
The organic market is expanding rapidly as people become more concerned for their
health. This gives you the opportunity of establishing International downlines without
ever leaving your home country, and as your marketing organisation grows you automatically
receive daily bonuses into your account which is known as residual income. You can
access this at any time through your own replicated website. This is perhaps one
of the finest opportunities in the world to earn residual income from an ethical
home based business. The world really is your oyster.
How are bonuses paid?
Fast Start bonuses are paid daily into an account accessed directly through your
replicated website. Retirement and Leadership bonuses are paid monthly. The bonuses
accrued in your account are in US dollars and can be withdrawn at any time simply
by filling a form in the members area of the website.
Retirement bonuses and Leadership Bonuses are paid monthly into your account in the
"back office" of your site. You may choose to leave them there until they build up
or withdraw them monthly.
What do you mean by a Health Professional?
A Health Professional is any person who has qualified by doing a course or degree
in any form of alternative or natural or orthodox medicine or health. As long as
you have accreditation and you list the letters in the application form then you
are entitled to HP discounts.
